Payments

Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.

Paying an Online Order

Tavex accepts bank wire transfers, Trustly and Card payments for online purchases.

A. Invoice: Once you have placed an order through Tavex’s online shop, an invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process.

B. The validity of the order: as the price of gold and silver varies with the world price, the invoice must be paid within 1 hour of placing the order. On Sundays and public holidays, the payment must be made no later than 10:30 am the next day for the order to remain valid. We accept a time delay for transfers between different banks; however, in order to keep your price fixed until the funds are cleared, please send us an e-mail with a notification that you have paid.

C. Clearing of the funds: The clearing of your payment may take 1-3 business days depending on who you bank with.

D. Transfer limits and fees: here is no maximum or minimum limit nor is there any fees when transferring funds to Tavex Gull og Sølv AS via bank wire transfer.

Paying Over the Counter

A. Bank draft: The bank draft must be issued in your name or directly to Tavex. We recommend that you order the bank draft in your name and we will thereafter help you to alienate it to Tavex. Please have a valid identification document with you.

B. Debit/credit card: Please note that a surcharge of 5% is added to the total value purchased if you pay with a credit card or a card issued by a non-Norwegian bank.

Bank accounts

All Web Shop orders should be paid to TAVEX GULL OG SØLV AS.

When making a bank wire transfer to Tavex, the funds should be sent to one of the following bank accounts:

BN BANK:

Account number: 9235.35.18609
IBAN: NO40 9235 3518 609
BIC/SWIFT: KBNONO22

CULTURA BANK:

Account number: 1254.62.08778
IBAN: NO64 1254 6208 778
BIC/SWIFT: CULTNOK 1

When making the bank transfer, always refer to the invoice number and if the full invoice number does not fit, omit the country code and the hyphens and write in only the numbers.

We need your first six numbers (your date of birth) to be able to confirm that the client and the receiver are the same person.

The order will automatically be cancelled if payment is not made within one hour of placing the order. If you want to cancel your order, please call us on +4723897122 or by email at tavex@tavex.no.

The client, the payer and the recipient must be the same person, whether you pay by bank transfer or debit/credit card.

No need to worry, we will see who has sent the funds and we can always contact you if we need to.