To place an online order with Tavex, just follow these six easy steps:

1. Choose your Products
Find the desired products under our product category list (Gold Coins | Silver Coins) and add them to your shopping cart by clicking the “Add to Cart” button.

2. Check your Cart
The shopping cart provides you with an overview of the total value of your order and enables you to easily add to or take away the products you have previously chosen. Once you feel ready to finalize your order, just click the “Checkout” button that is visible at the bottom right of your shopping cart window.

3. Checkout
In the checkout window, we ask you to select a delivery option (self pick-up or insured mail), and to fill in the required personal information either as a member or as a guest. Review that you have filled in all the details correctly and thereafter click the “Order” button that is visible at the bottom right of your checkout window.

4. Confirmation
Your order is now placed and an invoice containing the payment details and the instructions on how to transfer the funds is automatically sent to the email address you provided during the checkout.

5. Make Payment
Make the payment by bank wire transfer. The clearing of your funds may take 1-3 business days depending on your bank. We will always notify you by email when we have received your payment. Click here to read more about our payment options.

6. Take Delivery of your Products
Depending on the delivery option you selected during checkout, the products are delivered to you by insured mail, or will be waiting for you to personally pick them up at our office. Click here to read more about delivery.

Buy Over the Counter from Tavex
Just walk into one of our two offices in Oslo and buy over the counter. Click here to see our opening hours. For purchases over the counter, Tavex accepts cash and foreign currency.

1. Delivery options
When placing an order through our online shop, you can choose to have the products delivered to your local post office or to collect them in person at one of our offices in Oslo.

A. Delivery by Bring: after we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 to 3 working days. Once your order has arrived at your local post office, you will receive a notice by mail or SMS.

B. Self pick-up: you are welcome to come and collect your products at one of our offices in Oslo the same day we notify you that we have received your payment.

In both instances, you need to bring a valid ID to collect the products.

2. Insurance
The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, Tavex AS will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.

3. Packaging
The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

4. Shipment Tracking
Once the products have been packaged, the tracking number is sent to your email address. On the Bring Norge´s homepage www.bring.no, you can use their tracking tool together with the tracking number you received and follow the shipping process of your order.

5. Delay
Should a delivery delay occur or if the ordered product is out of stock, Tavex will always contact you by email to give you details about the delivery.

6. Shipping Prices

The shipping charges below are only applicable to deliveries within Norway. If you wish to have your products delivered to another country, please contact us on 23897122 or by email at tavex@tavex.no for prices and terms.

Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.

Paying an Online Order

Tavex only accepts bank wire transfers for online purchases.

A. Invoice: Once you have placed an order through Tavex’s online shop, an invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process. When making the bank transfer, always refer to the invoice number and if the full invoice number does not fit, omit the country code and the hyphens and write in only the numbers. For example if “NO-24122014-1″ does not fit the reference line, omit the country code (NO) and the hyphens, and fill in instead only the numbers like this: “241220141”.

B. The validity of the order: as the price of gold and silver varies with the world price, the invoice must be paid within 1 hour of placing the order. On Sundays and public holidays, the payment must be made no later than 10:30 am the next day for the order to remain valid. We accept a time delay for transfers between different banks; however, in order to keep your price fixed until the funds are cleared, please send us an e-mail with a notification that you have paid.

C. Clearing of the funds: The clearing of your payment may take 1-3 business days depending on who you bank with.

D. Transfer limits and fees: here is no maximum or minimum limit nor is there any fees when transferring funds to Tavex AS via bank wire transfer.

E. Payment in different currencies: If you wish to pay the invoice in EUR, USD or NOK, please contact us on 23897122.

F. Documentation: For purchases over NOK 100.000, we are required to ask you for a valid ID and documentation regarding the origin of the money.

Paying Over the Counter

For purchases over the counter, Tavex accepts cash and foreign currency.

A. Cash: You can pay in cash up to NOK 40,000.

B. Bank draft: The bank draft must be issued in your name or directly to Tavex. We recommend that you order the bank draft in your name and we will thereafter help you to alienate it to Tavex. Please have a valid identification document with you.

C. Debit/credit card: For purchases over NOK 40,000, we are required to ask you for a valid identification document to verify that you are the rightful cardholder. Please note that a surcharge of 2% is added to the total value purchased if you pay with a credit card or a card issued by a non-Norwegian bank. We accept American Express with a surcharge of 3.85%. We do not accept Diners card.

D. Bank transfer: If you wish to transfer money to one of our accounts as payment for a currency deal please contact us in advance at tlf: 23897122 for further instructions.

E. Foreign currency: Tavex accepts foreign currency as a payment option; however, we are required to exchange the foreign cash into Norwegian kronor upon purchase – we offer a preferable exchange rate when you buy gold or silver. Please contact us on 23897122 or by email at tavex@tavex.no for more information regarding this service.

Bank accounts

All Web Shop orders should be paid to TAVEX GULL OG SØLV AS.

When making a bank wire transfer to Tavex, the funds should be sent to one of the following bank accounts:

DANSKE BANK:

Account number: 8601.54.94729
IBAN: NO42 8601 5494 729
BIC/SWIFT: DABANO22

BN BANK:

Account number: 9235.35.18609
IBAN: NO40 9235 3518 609
BIC/SWIFT: KBNONO22

CULTURA BANK:

Account number: 1254.62.08778
IBAN: NO64 1254 6208 778
BIC/SWIFT: CULTNOK 1

PARETO BANK:

Account number: 9380.06.77783
IBAN: NO36 9380 0677 783
BIC/SWIFT: DNBANOKK

When making the bank transfer, always refer to the invoice number and if the full invoice number does not fit, omit the country code and the hyphens and write in only the numbers.

Gold and silver coins are sold without VAT. Gold and silver bars carry 25% VAT in Norway.