Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.
Paying an Online Order
Tavex only accepts bank wire transfers for online purchases.
A. Invoice: Once you have placed an order through Tavex’s online shop, an invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process. When making the bank transfer, always refer to the invoice number and if the full invoice number does not fit, omit the country code and the hyphens and write in only the numbers. For example if “NO-24122014-1″ does not fit the reference line, omit the country code (NO) and the hyphens, and fill in instead only the numbers like this: “241220141”.
B. The validity of the order: as the price of gold and silver varies with the world price, the invoice must be paid within 1 hour of placing the order. On Sundays and public holidays, the payment must be made no later than 10:30 am the next day for the order to remain valid. We accept a time delay for transfers between different banks; however, in order to keep your price fixed until the funds are cleared, please send us an e-mail with a notification that you have paid.
C. Clearing of the funds: The clearing of your payment may take 1-3 business days depending on who you bank with.
D. Transfer limits and fees: here is no maximum or minimum limit nor is there any fees when transferring funds to Tavex AS via bank wire transfer.
E. Payment in different currencies: If you wish to pay the invoice in EUR, USD or NOK, please contact us on 23897122.
F. Documentation: For purchases over NOK 100.000, we are required to ask you for a valid ID and documentation regarding the origin of the money.
Paying Over the Counter
For purchases over the counter, Tavex accepts cash and foreign currency.
A. Cash: You can pay in cash up to NOK 40,000.
B. Bank draft: The bank draft must be issued in your name or directly to Tavex. We recommend that you order the bank draft in your name and we will thereafter help you to alienate it to Tavex. Please have a valid identification document with you.
C. Debit/credit card: For purchases over NOK 40,000, we are required to ask you for a valid identification document to verify that you are the rightful cardholder. Please note that a surcharge of 2% is added to the total value purchased if you pay with a credit card or a card issued by a non-Norwegian bank. We accept American Express with a surcharge of 3.85%. We do not accept Diners card.
D. Bank transfer: If you wish to transfer money to one of our accounts as payment for a currency deal please contact us in advance at tlf: 23897122 for further instructions.
E. Foreign currency: Tavex accepts foreign currency as a payment option; however, we are required to exchange the foreign cash into Norwegian kronor upon purchase – we offer a preferable exchange rate when you buy gold or silver. Please contact us on 23897122 or by email at firstname.lastname@example.org for more information regarding this service.
All Web Shop orders should be paid to TAVEX GULL OG SØLV AS.
When making a bank wire transfer to Tavex, the funds should be sent to one of the following bank accounts:
Account number: 8601.54.94729
IBAN: NO42 8601 5494 729
Account number: 9235.35.18609
IBAN: NO40 9235 3518 609
Account number: 1254.62.08778
IBAN: NO64 1254 6208 778
BIC/SWIFT: CULTNOK 1
Account number: 9380.06.77783
IBAN: NO36 9380 0677 783
When making the bank transfer, always refer to the invoice number and if the full invoice number does not fit, omit the country code and the hyphens and write in only the numbers.