Q: Complaints

When the buyer receives the item, it is recommended to a reasonable extent that the buyer examines whether it is in accordance with the order, whether it has been damaged during transport, or whether it otherwise has defects. If there is a defect in the goods, the buyer must notify the seller immediately after discovery. Check that the packaging has not been broken open and that the security seal has not been broken. Do not accept packages from Bring where the packaging / security seal is broken. Create a complaint to Bring about packages that have been broken/opened

Q: Products in status "Preorder"

Products in status Preorder, are coins which Tavex Gull og Sølv AS have placed a new order on from various Mints, and which customers could place orders on and lock the price. The coins will shipped out as soon as they are available.

Q: Is investment gold and silver exempt from Value Added Tax in Norway?

Gold and silver coins are sold without VAT. Gold and silver bars carry 25% VAT in Norway.

Q: Does Tavex sell products that are not in stock?

For products in status preorder have been ordered and will be delivered when new coins arrive office. For products which are not currently in stock please contact us for more information on tel: +4723897122 or email: tavex@tavex.no .

Q: Does Tavex offer special prices for resellers?

Tavex is also a wholesaler of precious metals to other retailers. Every contract is tailored to the individual client. If you are a company that is interested in working as a reseller of Tavex products, please call us on +4723897122 or by email at tavex@tavex.no .

Q: How is Tavex able to offer such low prices?

Tavex Gull og Sølv AS is part of the Tavex Group which operates in 13 countries (Sweden, Denmark, Norway, Finland, Poland, Bulgaria, Romania, Hungary, Serbia, Estonia, Lithuania, Latvia and United Kingdom). The Group is Northern Europe’s largest dealer of precious metals and thus handles vast amounts of products. In addition, we are partners with well-known companies such as Valcambi, PAMP, the Perth Mint, the Austrian Mint, China Great Wall Coins Investments, Royal Mint and Rand Refinery from whom we obtain our products. We are buying most of our products directly from the factories and not from the resellers as most of other retail companies. Therefore, we are able to offer extremely competitive prices.

Q: Does Tavex offer discounts on large gold and silver purchases?

For large orders, please call us on +4723897122 or email us at tavex@tavex.no to discuss even better prices.

Q: Does Tavex send orders to countries other than Norway?

Please call us on +4723897122 or by email at tavex@tavex.no for more information.

Q: I do not want to enter my personal ID number, what shall I do?

We need your first six numbers (your date of birth) to be able to confirm that the client and the receiver are the same person.

Q: Can I order products with the stock status “arrival unknown”?

It is not possible to order on your own products with the stock status “arrival unknown” in the online shop. We recommend you call us on +4723897122 or by email at tavex@tavex.no about a possible order.

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