Terms & Conditions

Please read these Terms and Conditions carefully as they apply to all orders, purchases, and sales, whether made via the website www.tavex.no, by telephone, or over the counter in one of the offices of Tavex gull og sølv AS. By placing an order to purchase from Tavex gull og sølv AS, you hereby accept the following conditions.

  1. Placing an order with Tavex
  2. Order Cancellation
  3. Delivery of Precious Metals
  4. Insurance
  5. Prices
  6. Customer data
  7. Intellectual property rights

1. Placing an order with Tavex

An order placed with www.tavex.no is considered an intention to buy at the given price. Upon placing an order, the customer will automatically receive an invoice with payment details and instructions on how to transfer the money to Tavex.

The payment must be made within 1 hour of placing the order. During non-working days or public holidays (i.e. bank holidays) all transfers made by 10.30 on the next banking day are deemed to have been made within the one-hour time limit. The order is finalised and cannot be reversed once the money has been transferred to Tavex’s account.

2. Order Cancellation

The customer retains the right to cancel an order until payment to Tavex’s account has been made. The order will automatically be cancelled should the customer fail to make a timely transfer.

Tavex retains the right to annul the order should the sale become impossible for extraordinary reasons. Potential circumstances for annulling an order are the following:

  • Computer crash, causing disturbances to the data on product prices and inventory.
  • The ordered products are not in stock as anticipated.
  • Extraordinary situations on the world market, causing major changes in the price of precious metals.

Upon annulment of an order, Tavex will contact the customer to specify new terms and conditions or will immediately return all funds transferred by the customer.

3. Delivery of Precious Metals

Tavex dispatches the products within 24 hours of receiving the customer’s payment. Should a delivery delay occur, or if the ordered product is out of stock, Tavex will always contact the customer by email in order to specify the conditions of delivery.

Delivery prices which are given during the checkout process apply only if the package is delivered within Norway. Delivery conditions and prices abroad are agreed on a case-by-case basis. Please contact us by telephone on 23897122 or by email at

4. Insurance

Tavex fully insures all its shipments. Should the items become lost or damaged during transit, Tavex reserves the right at its own discretion to re-ship the items or refund the customer. The insurance only applies whilst the items are in transit and ceases to be valid once the shipping carrier obtains the signature of receipt.

5. Prices

All prices are in Norwegian kroner (NOK). If you wish to make payment in any other currency, please call us on 23897122 or send an email to for currency exchange rates or other terms and conditions.

6. Customer data

Tavex needs the customer’s personal information in order to contact the customer regarding their purchase order or other issues related to them. Tavex will not pass on customer data to third parties.

7. Intellectual property rights

All logos, texts, images and software that appear on this website belong to Tavex AS, its sister companies which are part of the Tavex Group, and the parent company Tavid AS. This material is considered an intellectual property right. Any use of the logos, texts, images and software that appear on this website is prohibited, and rights thereto shall not pass to you or to any other user of this website. Unauthorised use or distribution of any materials from this site may – with the support of the law – lead to both civil and criminal penalties. Tavex AS will take all possible steps to protect and enforce its intellectual property rights.

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